Digital Society Research Grant (2021): An Impact Study of Pusat Internet Komuniti (PIK) and their Role in the Digital Inclusion of Community within the Pusat Perumahan Rakyat (PPR) Residences funded by MCMC, Malaysia


RESEARCH SITES : 4 (Seduan, Sri Samarak, Jelatak, and Senawang)

This project aims to assess the impact of PEDi's services on PPR communities in East and West Malaysia. The project’s specific objectives are:

  • RO.1 - Investigate users’ perception and explore needs of the community within the context of digital inclusion. 
  • RO.2 - Examine factors that drive the usage/participation and satisfaction for the PEDi services. 
  • RO.3 - Evaluate the impact of the PEDi on the PPR communities (strengths, weaknesses, opportunities and threats) so as to enhance the sense of belonging of the Pedi to the communities. 
  • RO.4 - Assess and provide recommendations for enhancing effectiveness of PEDi and its role in enhancing digital inclusion within the community including sustainable business model(s) for PEDis located at PPR residences. 

The research adopts a qualitative methodology in four locations: PEDI Jelatak and PEDI Senawang in western Malaysia, and PEDI Seduan and Sri Samarak in eastern Malaysia. The project's goal is to examine how meaningful use of internet connectivity and training opportunities provided by PEDi benefited young and adult individuals seeking to improve their skills, innovate, and socioeconomic status.



Digital Society Research Grant (2021), funded by the Malaysian Communication and Multimedia Commission (MCMC), Malaysia


Project Team

  • Malaysian Communications and Multimedia Commission (MCMC)
  • University of Technology Sarawak (UTS)